This Privacy Policy applies to the processing of data that AORANA SERVICES, S.L.U performs through this website: (hereinafter, the “Website”) and / or those indicated. 

We recommend that you read it carefully before using this Website or providing your data through it. Do not hesitate to contact us with any questions you may have at the following e-mail address:




In this Policy you will find all the information regarding the processing of your personal data and the rights you can exercise to maintain control over them. In this sense, you will find information about:


  • Who is responsible for the processing of your data.
  • What requirements you must meet to provide us with your personal data.
  • What data processing we perform through the website and what are its main features, explaining:
  • What data we collect and which are the ways we collect them.
  • For what purposes we collect the data we request from you.
  • What is the legitimacy for their treatment.
  • How long we keep them.
  • To which recipients your data is communicated.
  • Existence of international transfers of your data.
  • What are your rights and how you can exercise them.
  • How we protect your personal information.
  • Changes to this policy.




Your personal data will be processed by the company AORANA SERVICES S.L.U. (“AORANA”), with NIF B98198542 and whose contact details are as follows:

Address: Calle Travesia, S/n, Base 1 46024 – Valencia

Phone number: 644 295 576

Contact email:





Minimum age. To provide us with your personal data, you must be at least 14 years of age and/or have sufficient legal capacity to use this Website.

Truthfulness. When you provide us with your data to use our services, you guarantee that the data and information provided is real, truthful, updated and also belongs to you and not to third parties.

In addition, you must notify us of any changes that occur in the data provided, responding in any case of the truthfulness and accuracy of the data provided at all times.


Age and Truthfulness Control. AORANA reserves the right to verify your age and identifying information at any time, if necessary, including by requiring an official document or equivalent procedure and, in the event of fraud detection that proves or is suspected that you are under the age indicated, AORANA reserves the right to delete, temporarily deactivate and/or cancel your account.




Below, we explain how we treat your personal information and provide you, in detail, with all the relevant information regarding your privacy:

When you contact us through our channels (contact form and email):


What are the ways of data collection?

Contact form

Sending e-mails to or other AORANA e-mail addresses.


What information do we collect?

Identifying and contact information. We collect your identifying information (name and surname) and email address, phone number, as well as any other information that you voluntarily include in the communications you send us.

We may ask you for additional information if necessary to fulfill your request or requirement.


What are the purposes of the processing of your personal data?

To answer your requests. The main purpose of the processing of this data will be to answer your requests, answer your questions and / or provide you with the required information, as well as, where appropriate, to follow up your requests.


What is the basis of legitimacy that allows us to process your data?

Consent. The data provided for the above purposes will be processed on the basis of your consent, given when you voluntarily contact us.


Is it mandatory to provide this information?

Through the means made available to you to request information or make a request.


The information that you are required to provide will be indicated with an asterisk or similar. Without this information, we will not be able to respond to your queries or requests.


How long do we keep your information?

We will process all your personal information for as long as your requests are being processed and, if necessary, to follow up on them. Once this period has expired, AORANA will keep this information, blocked, for the periods provided for in the legislation in order to meet possible liabilities and to ensure compliance with our obligations. From this moment on, AORANA will only process your information in an anonymized manner, so it will not be possible to link the statistical information with the specific users to whom it refers..


To whom do we transfer your personal information?

We do not make any additional transfer to carry out this treatment that those indicated, in general, in point 4. To whom do we transfer your personal information? In this sense, some channels through which you can contact us are managed by service providers, who act as data processors.


You will find more information on how these service providers operate in point 4 above.


Website Navigation (cookies)


We use cookies or other tracking and tracing tools on this Website to collect information about how users use the Website.

For more information on how we treat such tracking tools, please visit our Cookie Policy.

AORANA profiles in social networks.



AORANA has social media profiles on the main social networks, such as Instagram..

When you become a follower of any of our pages on social networks, the processing of data will be governed by the terms of use, privacy policies and access regulations belonging to the corresponding social network and previously accepted by the user.

AORANA, in this sense, will process your data for the purposes of properly managing its presence on social networks, informing you of activities, products or services, as well as for any other purpose that the regulations of social networks allow.


Please note that we have no influence over the information that social networks collect or how they process it, so we recommend that you keep yourself informed of the purpose and scope of the collection of information that is done through these social networks.




In general, AORANA will not disclose your data to third parties. However, in addition to the transfers that we specifically indicate in the section in which we explain the characteristics of the different operations (point 3), we inform you of the communications that we can make, in general, and that affect all the previous treatments and their legitimate basis.


Providers of essential services to perform the service we offer you, either companies of the business group to which AORANA belongs or external service providers (for example, computer hosting companies or platforms for sending commercial communications). Notwithstanding the foregoing, these entities have signed the corresponding confidentiality agreements and will only process your data according to our instructions, and may not use them for their own purposes or for purposes other than the service they provide us.


Public Entities. When there is a legal obligation to do so, we may disclose to the competent public authorities data and any other information in our possession or accessible through our systems, as well as when required, for example, when the purpose is to prevent or prosecute abuse of services or fraudulent activities through our Website or web page. In these cases, the personal data you provide would be retained and made available to the administrative or judicial authorities.


In the event of a corporate transaction: In the event of a merger, acquisition, sale of all or part of its assets or any other type of corporate transaction involving a third party, we may share, disclose or transfer user data to the successor entity (including during the pre-transaction phase).


To third parties after aggregation or anonymization: we may disclose or use aggregated or anonymized data (i.e., data that cannot be linked to an identified or identifiable natural person) for any purpose.


To third parties with the user’s consent or other legitimate basis: In the event that we want to share data with third parties outside the scope of this Privacy Policy we will, in any case, request your consent or inform you about it and its legitimate basis.


We also inform you that this Privacy Policy only refers to the collection, processing and use of information (relating to personal data) by us through your interaction with our Website. Access to third party Web pages that you can access through links from the Website have their own privacy policies over which we have no control. Therefore, before providing them with any personal information, we recommend that you inform yourself about their Privacy Policies.




Some of our service providers are located in countries outside the European Economic Area (“EEA”).

The location of these companies outside the EEA implies the existence of an international transfer of your personal data, which could result in a lower level of protection than that provided for in European regulations. However, AORANA has implemented measures to ensure that such transfers do not result in a lower level of protection of your personal data.


In this regard, service providers located outside the EEA have signed the corresponding standard contractual clauses approved by the European Commission (“SCC”), an agreement signed between both entities by which the non-EU company guarantees that it applies European data protection standards.

Therefore, the use of these suppliers does not result in a lower level of protection of your personal data than the use of suppliers located in the European Union. You can consult the content of the SCCs at the following link: ual-clauses-controllers-and-processors_en




You can exercise the rights guaranteed by law in relation to the processing of your personal data by contacting us by e-mail at


Any request for rights that we receive will be dealt with as soon as possible and, in any case, within the maximum period established by law from the time we receive it. In some cases, we may need to ask you for a copy of your ID card or other identifying document if we need to verify your identity.

The rights that correspond to you as an interested party are the following:


Right to withdraw your consent

You may withdraw your consent in relation to all processing based on your consent at any time. However, withdrawal of consent will not affect the lawfulness of the processing based on the consent prior to its withdrawal.


Right of access

You have the right to know what data is being processed, if any, and, if so, to obtain a copy of it, as well as to obtain information concerning:

the origin and recipients of the data;

the purposes for which the data are processed; 

whether there is an automated decision-making process, including profiling; 

the data retention period; 

and the rights provided for by the regulations.


Right of correction

You have the right to correct your personal data or to complete them when they are incomplete.


Right of deletion

Tienes derecho a solicitar la supresión de tus datos personales si ya no son necesarios para el propósito para el que fueron recopilados o, en su caso, si ya no estamos autorizados para tratarlos.


Right to data portability

You have the right to request data portability in the case of processing of your data that is based on your consent or the performance of a contract, provided that the processing was carried out by automated means. In case of exercise of this right, you will receive your personal data in a structured format, commonly used and readable by any electronic device. However, you may also request, where possible, that your data be transmitted directly to another company.


Right to limit the processing of your personal data

You have the right to limit the processing of your data in the following cases:

When you have requested rectification of your personal data during the period in which we verify the accuracy of your personal data.


When you believe that we are not authorized to process your data. In this case, you can ask us to limit its use instead of requesting its deletion.


When you consider that it is no longer necessary for us to continue processing your data and you want us to keep them for the purpose of exercising or defending claims.


In cases where there is processing based on our legitimate interest and you have exercised your right to object to such processing, you may ask us to limit the use of your data during the verification of the prevalence of such interests over yours.


 Right to object

Tienes derecho a oponerte en cualquier momento al procesamiento de tus datos personales en función de nuestro interés legítimo, incluida la elaboración de perfiles.

Baja de las comunicaciones comerciales: Recuerda que en cualquier momento puedes oponerte a la recepción de este tipo de comunicaciones enviándonos un email a También podrás excluirte de este servicio siguiendo las

instrucciones que se indican en el pie del cuerpo de cada una de las comunicaciones electrónicas que te enviemos.


You have the right to object at any time to the processing of your personal data based on our legitimate interest, including profiling.

Unsubscribe from commercial communications: Remember that at any time you can object to receiving such communications by sending an email to You can also opt out of this service by following the instructions at the bottom of the body of each of the electronic communications we send you.


Right to file a complaint before the Control Authority.

Keep in mind that, at any time, and in the event that you consider that we have violated your right to the protection of your data, you may address your defense to the corresponding Control Authority, in the case of Spain, the Spanish Data Protection Agency (




La seguridad de tus datos personales es una prioridad para nosotros. Por ello, AORANA ha implantado todas las medidas de seguridad necesarias para garantizar un uso y tratamiento de los datos de carácter personal facilitados por el/la usuario eficaz, salvaguardando la intimidad, privacidad, confidencialidad e integridad de los mismos y hace uso de los medios técnicos necesarios para evitar la alteración, pérdida, acceso no autorizado o tratamiento de sus datos, según el estado de la tecnología en cada momento.


Your personal data security is a priority for us. Therefore, AORANA has implemented all necessary security measures to ensure the effective use and processing of personal data provided by the user, safeguarding the privacy, confidentiality and integrity of the same. We make use of the necessary technical means to prevent the alteration, loss, unauthorized access or processing of your data, according to the state of technology at all times.


Consequently, we comply with all security standards recommended to protect them. However, it is impossible to completely guarantee their security due to the nature of the Internet and because there may be malicious acts by third parties beyond our control.

We undertake to act promptly and diligently in the event that data security is compromised or endangered, and to inform you if relevant.




AORANA may modify the content of this privacy policy at any time, especially when there are legislative or jurisprudential modifications or changes in the interpretation of the Spanish Data Protection Agency that affect the processing of data carried out by AORANA through this Website.


Any new version of this Privacy Policy will become effective on the published effective date.


We recommend that you regularly review this Privacy Policy to be informed of how your personal data is treated and protected, as well as the rights you may exercise.


Zeus building · Base 1 La Marina, C/ de la Travesía, s/n, 46024, Valencia

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